Our Refund Policy at Woolit, we want you to be satisfied with every purchase you make. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of purchase. To be eligible for a refund, all returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase. We cannot offer a refund or exchange on any items that have been opened or used. If a returned item does not meet these criteria, it will be sent back to you at your expense. To initiate a return, please contact us through the website's Contact Section or my email on [email protected]. We will provide you with a return shipping address as well as instructions for returning your item(s). We process refunds within 5 to 10 business days. Please note that this does not include the transit time for the return shipment. Shipping charges are non-refundable.